People knowing something is shit, but thinking that nobody else does – “I thought I was the only one” etc.
And once everyone realises that a lotta other people are on the same page, previously “solid” systems can collapse very quickly.
Which explains why so much work is done on making sure people are too scared, confused, unconfident, threatened to speak up…
Abiline paradox, spiral of silence, etc etc
Wikipedia here –
marchudson.net 