Firm responsiveness, which we define as the degree to which a firm is willing to provide a thoughtful response to stakeholder concerns and commit to continued work on the issue (David, Bloom, & Hillman, 2007; IRRC, 1993), has long held the interest of organizational scholars.
(Bundy et al., 2013: 352)
Bundy, J. Shropshire, C. and Buccholtz, A. 2013. Strategic Cognition and Issue Salience: Toward an Explanation of Firm Responsiveness to Stakeholder Concerns. Academy of Management Review, Vol. 38, (3), pp.352-376.