Those who know me will put two and two together, but the rest of you can wonder why and what.
There’s a story about the beginnings of Operations Research, I think from De Landa’s War in the Age of Intelligent Machines, which goes like this:
trying to figure out what bits of bombers required (heavy and therefore necessarily scarce) reinforcement, the people assessing would look at planes which came back from hitting German targets, see where all the holes in the fuselage/wings were and say “reinforce the bits with the most holes.”
No. No, that’s wrong. Because the planes that made it back, with that damage, were the ones that were still flying, by definition. Those bits full of holes were precisely the bits that did NOT need reinforcing. But it’s hard to look at planes that got hit in their weak spots and went down in flames, them being in thousands of pieces in Nazi Germany and all.
Fortunately, the mistake was seen, the right bits reinforced and We Won the War.
So, when I see an excruciating survey, full of the wrong questions, being aimed at people who are STILL INVOLVED, I weep. Because nowhere does it ask “do you know anyone who is no longer coming? Did they tell you why they stopped coming? If not, could you ask them to tell you, anonymously?”
THEN we might be looking at the right bits of the shot-down planes.
But that would open up a different can of worms, and quite a squidgy one. And require a level of emotional intelligence that is lacking. Has always been lacking, not just from this particular iteration.
We are just not smart enough. Or we are smart enough – on our good days – but simply not BRAVE enough.
Whatever it is, we are toast.
Yes – sometimes I feel I am smart enough (and I then sometimes later find I am wrong about that!), but very often I am not as brave as I should be (and sometimes not brave at all!)