Duhigg , C. (2012) The Power of Habit: Why we do what we do in life and businessNew York: Random House
This is one of those books by a middle-class middle-aged American where (Gladwell, Gawande, Hertsgaard etc etc). They interview lots of people, they read lots of academic literature, they write very well (with knowingess that plays a game of tag with cynicism, avoiding the C word, generally [but not in the example below!]) and bish-bosh, you have a 250-ish page book. It will contain, in some ratio, some stuff that is banal, much that is obvious (but was hidden), a little that’s tendentious and two or three killer anecdotes that you can use as they were intended or twist to your own purposes.
Here Duhigg is looking at routines that we live by, at the personal level, the organisational level and the social level. He writes fluently, and is good on Paul O’Neill and how his safety culture transformed Alcoa, thanks to unexpected fringe benefits. Here’s his take on O’Neill’s first speech as CEO.
The audience was confused. These meetings usually followed a predictable script: A new CEO would start with an introduction, make a faux self-deprecating joke – something about how he slept his way through Harvard Business School – then promise to boost profits and lower costs. Next would come an excoriation of taxes, business regulations, and sometimes with a fervor that suggested firsthand experience in divorce courts, lawyers. Finally, the speech would end with blizzard of buzzwords – “synergy,” “rightsizing,” and “co-opetition” – at which point everyone could return to their offices, reassured that capitalism was safe for another day. Page 98
O’Neill believed that some habits have the power to start a chain reaction, changing other habits as they move through an organization. Some habits, in other words, mater more than others in remaking businesses and lives. These are “keystone habits,” and they can influence how people work, eat, play, live, spend, and communicate.Page 100
Duhigg is good on how Starbucks helps employees deal with ratty customers, and he’s excellent on the 1987 Kings Cross Tube fire, a story that they should be teaching in kindergartens everywhere. [Here’s a blog post on that.]
His section on Rosa Parks and the Montgomery Bus Boycott should be required for every 21st century facebooker who casually uses Parks and the Black Civil Rights movement to prop up their own sense of self-righteousness and deluded hope for easy social change.
What is missing? A strong sense that we live in a reality distortion field. Power is about making people see just what is needed for them to see. Those who can force others to act (and therefore, usually, ultimately see) in the prescribed ways, end up with the spoils, at least in the short term. Lukes and all that. And the underlying question of what to DO about that is tricky indeed. I fear we are always pack animals, dependent on the tribe for both physical and “psychological” (the term can be misused, anachronistically) safety.
The costs of telling the truth are high, and fall on individuals. It is “safer” to keep schtum, even when everybody knows the ship is sinking, and everybody knows the captain lied.
Margaret Heffernan Willful Blindness
Committee on Food Habits (1941-43)